Radical act

Following is from April AFR BOSS magazine. It's very interesting!
"You might think you're a good, "active" listener but are you really? Author Nancy Kline says you can actually spark the thinking process in others if you provide silence and the means to ask the right questions. Thus listening becomes a "radical act". In her enduring book Tine to Think: Listening To Ignite the Human Mind(Ward Lock, $30.99), Kline proffers 10 components of a thinking environment:
1. Attention: Listen with respect and interest
2. Incisive question: Remove the assumptions that limit ideas
3. Equality: Treat each as thinking peers
4. Appreciation: Practice a 5-to-1 ration of appreciation to criticism
5. Ease: Offer freedom from rush or urgency
6. Encouragement: Move beyond competition
7. Feelings: Allow sufficient emotional release to restore thinking
8. Information: Provide a full and accurate picture of reality
9. Place: Create a physical environment that says to people: "you matter"
10. Diversity: Know that differences add quality"

So, do you think you can listen to my pain????